Refund policy

Refund policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item(s) must be returned in the original condition. Item(s) must not be worn, washed or show any sign of use. Returns that are received in an unsuitable condition will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Make sure you measure your pet and double check your sizing before placing an order. If you are unsure of sizing please use the size chart shown in the product information.

If your order arrives and you have accidentally ordered the wrong size, please send us an email at pure-grace@hotmail.com and we can arrange getting the correct size to you. If this is the case, we cannot guarantee the size you need will be in stock so please double check sizing before placing an order.

In the unlikely event that you receive the incorrect size, please send us an email at pure-grace@hotmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.